Privacy Policy

Information We Collect

When you create an account or book a rental, we collect: your name, email address, phone number, and company name (if applicable); your billing/delivery address; a photo of the front and back of your driver's licence, which we use to verify your identity before renting out equipment; rental details such as the equipment, dates, and delivery notes for your booking; and any messages you send us through our contact form or about an active rental.

Payments are processed by Stripe. We do not collect or store your full card number — Stripe handles that directly and shares only a reference token and billing name with us.

How We Use Your Information

We use the information above to:

• Verify your identity and rental eligibility before handing out gear
• Process your booking and payment
• Send you verification codes, and status updates about your rental (such as booking confirmations, pickup details, and return reminders)
• Respond to questions or issues you raise with us
• Prevent fraud and enforce our rental terms
• Meet our legal and insurance recordkeeping obligations

Text Messages (SMS)

If you provide a phone number, you consent to receive text messages from Rent DJ Gear SF related to your account and rental — including verification codes, booking confirmations, pickup information, and return reminders. Message frequency varies based on your account and booking activity. Message and data rates may apply. Reply HELP for help or STOP at any time to stop receiving texts.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

How We Share Information

We share information only with service providers who help us run Rent DJ Gear SF — for example Stripe (payments), Twilio (text message delivery), and Amazon Web Services (hosting and email delivery) — and only as needed for them to provide that service to us. We don't sell your personal information, and we don't share it with third parties for their own marketing. We may disclose information if required by law or to protect our rights, customers, or equipment.

Data Retention

We keep your account and verification information for as long as your account is active and for a reasonable period after, to meet insurance, tax, and legal recordkeeping requirements for equipment rentals. You can ask us to delete your account information at any time, subject to records we're required to keep.

Your Rights (California Residents)

If you're a California resident, you have the right to know what personal information we've collected about you, to request deletion of that information, to correct inaccurate information, and to not be discriminated against for exercising these rights. We don't sell personal information. To exercise any of these rights, contact us using the details below.

Security

We use industry-standard measures — such as encrypted connections and secure storage practices — to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Changes to This Policy

We may update this policy from time to time. If we make material changes, we'll update the effective date above.

Contact Us

Questions about this policy or your information? Email us at yj@yjentertainment.com.